New online products and digital capabilities are among some of the reasons cited for National Commercial Bank (NCB) being awarded the title of ‘Best Bank in Jamaica’ by the publication Global Finance.
The 29th annual World’s Safest Banks and World’s Best Banks rankings were released on Monday and posted on Global Finance’s website.
According to the publication, NCB’s Agile Lab and GoIPO, in addition to its new corporate learning centre are some of the innovations that have helped the bank secure the top spot for another consecutive year.
In addition, the financial institution was lauded for steps it had taken to encourage customers to avoid face to face transactions and to use its digital platform instead.
In April 2020, NCB announced that it would waive all ach transfer fees at ABM, and ABM fees for customers using its Midas cards at its ABMs.
NCB’s CEO Septimus “Bob” Blake in a virtual acceptance message noted that he was particularly pleased that his institution had succeeded in copping the award for another consecutive year.
“We consider the award as a testament of our commitment to delivering world class financial solutions to all our customers and our country. Winning this award represents the continuation of a journey in a world of unprecedented change,” said Blake.
“We will continue our efforts to make banking simpler, faster, secure and more delightful for our customers. We owe this success to our customers and our team members or customers for constantly pushing us and demanding world class service and our team members who are constantly innovating and working to deliver the world class service or customers have come to expect and deserve, he added.
Each year Global Finance magazines publishes a list of the “World’s Best Banks” and ” World’s Safest Banks” based ratings data from Moody’s, Standard & Poor’s and Fitch.
Ratings firm Fitch expects the Jamaican economy will contract by 4% in 2020.
The contraction is expected to negatively affect the bank’s financial performance.